General

All online shipping is subject to stock availability. We at Thana Parfums are constantly trying to keep all your favorites available all the time, but at moments we are challenged by external circumstances, and the product might be notified as ‘out of the stock product’. We apologize for the same, and kindly come back to check if it’s restocked! Or any time, our team if contacted can let you know any whereabouts regarding the availability.

When do we ship and deliver?

When we receive an order, we make sure to ship it in less than three days. Once shipped from our warehouse, it reaches your doorsteps within a week or less depending on your shipping location. If the order is placed during weekends or public holidays of UAE, the shipping will be done the next working day. For your information, our team is working from Monday to Saturday every week except for public holidays announced by the UAE government. To make sure your purchase reaches you at the right time, we work hard and efficiently in coordination.

Where do we ship and deliver?

Our online delivery services are available locally to United Arab Emirates.

Do we charge for delivery?

For UAE orders only, any purchase of AED550 and above, your delivery will cost no penny at all. It will be done free of cost and on time except in remote areas where our team might find it hard to reach. 

Note: No free shipping is available for other countries except UAE if the order amount will be more than or equal to AED 550.

What are COD charges?

COD option is currently limited to the United Arab Emirates and when expanded to other countries, we will be pleased to inform you. COD charges are not shipping charges. These charges are only applicable to COD orders for handling. These charges will be applicable to any order without any cart value limit. COD handling charges are AED 10.

How can the payment be done?

We would encourage online payments via credit/visa cards of any bank. For specified products of the premium category, the cash-on-delivery option is also activated.

How does the return feature work?

We are happy to take back any of our products you ordered in case of any misplacing, damaged, defective, or incorrect, and promise a refund for any purchases done within the last one week (up to 7 days). For purchases that are already out for delivery, the return delivery charges (25 AED) will be deducted. For any damaged or defective piece, we apologize and owe to give you a full refund. The refund will be done via e-wallet within a working day. For cash-on-delivery or online payments done via the same. If the payment was made through bank credit or visa cards, we promise you a refund within 7 to 10 days.

For online prepaid, a credit charge of 2.5% percent of the total order value will be deducted if canceled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.


Also, products bought on or during high-margin sales cannot be returned or refunded. Please be informed that the return services are restricted to the United Arab Emirates, and international shipments will not be liable for this option.

How can you cancel a purchase made?

Cancelling a purchase made on our website or application will be restricted to our UAE customers. You can find your orders under your account on our website or application and will have the option to cancel the order.

Want to change your delivery address?

We will be pleased and happy to accept any delivery address changes if it is notified to our team before the purchase is dispatched.

Did we exceed our delivery time?

Though we have never failed to deliver on time, we would love to receive your feedback on any delays so that we can do our part in the investigation regarding the same.

Customer service?

For any customer service inquiries, kindly contact us at info@thanaparfums.com or ring us at +971 55 375 4280. Our team is ready to assist you with the answers to all your questions responding within an hour.